South Island delivery delays
Due to a cold weather system moving up the country, there will be delays to shipping and delivery to the South island.
We aim to have orders placed before 11am on a business day shipped from our Auckland warehouse same-day. During busy periods there may also be a delay of 1 business day to dispatch some orders.
No, as our shipping providers do not work on public holidays.
Any item that you can add to cart is actually in stock. We only list items for sale that are actually available, so your order will definitely be shipped on time.
Orders over $99:
All orders over $99 ship free across New Zealand.
Orders under $99:
Cost to ship these orders depends on your location and what items you have selected - you can get a quote for an individual item on each page, or at the cart for your whole order.
Authority to leave means that your package will not require a signature upon delivery. This is great for people which are often at work when the postman/courier arrives, as they don't need to be home for delivery. Please note, if you select "Authority to Leave" MTB Direct will not be held responsible for any parcels which are lost/stolen/mauled by your canine. We do not recommend selecting if you live in a gated complex, or unit block. CHOOSE AT YOUR OWN RISK!
Not at this time but we will add this service soon!
New Zealand Post estimates 1-3 days, however rural or remote areas may take longer. Additional updates on potential delays due to COVID-19 can be found here.
If after the estimated time it has not arrived, or you are concerned about it's progress, we suggest that you contact the freight provider first. They are best placed to track your parcel down and get it to you as soon as possible. However if you don't have any luck with them, then you can contact us and we'll try and get it sorted out.
Unfortunately no, we are not able to offer a collection service at our Auckland warehouse.
We only offer domestic shipping within New Zealand.
For shipping to other countries please visit our Australian website at www.mtbdirect.com.au