Shipping

 

Q: What are your Christmas shipping dates ๐ŸŽ๐ŸŽ„?

 

Q: When will my order be shipped?

 

Q: Do you ship on public holidays?

 

Q: Is everything on your site in stock?

 

Q: How much does shipping cost?

 

Q: What does 'Authority to Leave" mean?

 

Q: Can you ship Express?

 

Q: How long will it take to get my order?

 

Q: Can I come and collect my order from your store?

 

Q: Do you ship internationally?

 

 


 

Q: What are your Christmas shipping dates ๐ŸŽ๐ŸŽ„?

To make sure Santa's gifts arrive in time to put under the Christmas Tree, recommended ordering dates for sending within New Zealand are:

Sending within New Zealand:

    • Place orders by 11.00am Friday 18 December 2020

 


 

Q: When will my order be shipped?

We aim to have orders placed before 11am on a business day shipped from our Auckland warehouse same-day, however there may be small delays in dispatch from our warehouse due to the recent COVID-19 restrictions and requirements changes in Auckland. During busy periods there may also be a delay of 1 business day to dispatch some orders.

Please also refer to our COVID-19 updates

 


 

Q: Do you ship on public holidays?

No, as our shipping providers do not work on public holidays.

 


 

Q: Is everything on your site in stock?

Any item that you can add to cart is actually in stock. We only list items for sale that are actually available, so your order will definitely be shipped on time.

 


 

Q: How much does shipping cost?

Orders over $99:
All orders over $99 ship free across New Zealand.

Orders under $99:
Cost to ship these orders depends on your location and what items you have selected - you can get a quote for an individual item on each page, or at the cart for your whole order.

 


 

Q: What does "Authority to Leave" mean?

Authority to leave means that your package will not require a signature upon delivery. This is great for people which are often at work when the postman/courier arrives, as they don't need to be home for delivery. Please note, if you select "Authority to Leave" Mountain Bikes Direct will not be held responsible for any parcels which are lost/stolen/mauled by your canine. We do not recommend selecting if you live in a gated complex, or unit block. CHOOSE AT YOUR OWN RISK!

 


 

Q: Can you ship Express?

Not at this time but we will add this service soon!

 


 

Q: How long will it take to get my order?

New Zealand Post estimates 1-3 days, however rural or remote areas may take longer. Additional updates on potential delays due to COVID-19 can be found here.

If after the estimated time it has not arrived, or you are concerned about it's progress, we suggest that you contact the freight provider first. They are best placed to track your parcel down and get it to you as soon as possible. However if you don't have any luck with them, then you can contact us and we'll try and get it sorted out.

 


 

Q: Can I come and collect my order from your store?

Unfortunately no, we are not able to offer a collection service at our Auckland warehouse.

 


 

Q: Do you ship internationally?

We only offer domestic shipping within New Zealand.

For shipping to other countries please visit our Australian website at www.mtbdirect.com.au