Alert Level 3 Delays
Due to Auckland being at Alert Level 3, please expect up to 3 day delay for dispatch and up to 5 day delay for delivery.
Please ensure the delivery address can receive parcels and is not closed for business.
Q: What are the Christmas Shipping Cut-offs? 🎁🎄
To make sure gifts arrive in time to put under the tree, recommended ordering dates are:
- Local Auckland by 11.00am Monday 20th December 2021
- North Island by 11.00am Friday 17th December 2021
- South Island by 11.00am Tuesday 14th December 2021
When will my order be shipped?
We aim to have orders placed before 11am on a business day shipped from our Auckland warehouse same-day. During busy periods there may also be a delay of 1 business day to dispatch some orders.
Is everything on your site in stock?
Any item that you can add to cart is actually in stock. We only list items for sale that are actually available, so your order will definitely be shipped on time.
How much does shipping cost?
Orders over $99:
All orders over $99 ship free across New Zealand.
Orders under $99:
Cost to ship these orders depends on your location and what items you have selected - you can get a quote for an individual item on each page, or at the cart for your whole order.
What does "Authority to Leave" mean?
Authority to leave means that your package will not require a signature upon delivery. This is great for people which are often at work when the postman/courier arrives, as they don't need to be home for delivery. Please note, if you select "Authority to Leave" MTB Direct will not be held responsible for any parcels which are lost/stolen/mauled by your canine. We do not recommend selecting if you live in a gated complex, or unit block. CHOOSE AT YOUR OWN RISK!
Can you ship Express?
Not at this time but we will add this service soon!
How long will it take to get my order?
New Zealand Post estimates 1-3 days, however rural or remote areas may take longer. Additional updates on potential delays due to COVID-19 can be found here.
If after the estimated time it has not arrived, or you are concerned about it's progress, we suggest that you contact the freight provider first. They are best placed to track your parcel down and get it to you as soon as possible. However if you don't have any luck with them, then you can contact us and we'll try and get it sorted out.
Can I come and collect my order from your store?
Unfortunately no, we are not able to offer a collection service at our Auckland warehouse.
Do you ship internationally?
We only offer domestic shipping within New Zealand.
For shipping to other countries please visit our Australian website at www.mtbdirect.com.au