Like so many other businesses, at MTB Direct we're doing everything we can to ensure the health and wellbeing of our customers, team and community. Due to the recent COVID-19 restrictions and requirements changes in Auckland (where our warehouse is located), we're also doing our best to ensure you have the most up-to-date information relating to your order, so please read on to find out what impacts there may be and what we're doing to address the situation where we can:
Impact on shipping:
Our freight partners are working to ensure parcels are delivered as quickly and safely as possible. There may be some delivery delays as our freight partners work though the impacts of increased logistical challenges for the postal network at this time.
Updates to the NZ Post response and procedures can be found via the link below:
Impact on dispatch:
There may be small delays in dispatch as our Auckland warehouse crew work hard to fill orders as quickly as possible whilst also ensuring they comply with all COVID safe plans. We thank you in advance for your understanding and patience as our team works as quickly (and as safely!) as they can to get your gear on its way to you.
Support when you need it:
Our MTB experts and customer service team are on hand via live chat and email with the same awesome level of service that we have come to be known for!
Our team is here to help in whatever way we can – whether that is getting you back out on the trails, providing advice on a new upgrade or project you’ve been planning, or simply just to chat about some new gear you’ve been thinking about!
Stay safe, responsible and sane, and don’t forget to pump up your tyres - all of us here at MTB Direct wish you a good ride!
The MTB Direct Team