Contact Us

We're hitting pause on our New Zealand website for now, but never fear, the team from our Australian site is still here to help you out. In fact, they are the same people that have been assisting our NZ customers all along!

You can still use the live chat feature to get in contact with our team through this website (for now), but please send any emails to our Aussie address. 

We'll get back to you within 24 hours (business days). 


Michael, Jen, Mel and Tim


Here's a few helpful links that might also come in handy:

MTB DIRECT WEBSITE: Huge range of products available here. 

GIFT CARDS: Transfer your NZ gift card to one to use on the AU site.

RETURNS: Can I return something if it doesn't fit / I don't like it?

WARRANTY: How do I lodge a Warranty Claim?


*** You must complete a Returns Form otherwise we will not know where the parcel came from and will not be able to issue a refund. ***