How Can We Help?

Thanks for dropping by!

Need help choosing a product? Have a question about an order or technical issue? Sure, ask away!

If you need help with anything at all, please use the form below or email us at help@mtbdirect.co.nz 

We'll get back to you within 24 hours (business days). 

Cheers!

 

Here's a few helpful links to answer some common questions too - 

RETURNS: Can I return something if it doesn't fit / I don't like it?

SHIPPING: I've got a question about shipping (good chance it's answered here!)

WARRANTY: How do I lodge a Warranty Claim?

PHONE: Do you have a phone number?

 

Fill out my online form.

Warehouse address: (no pickups)

11 Timberly Road
Mangere, Auckland 2022
New Zealand

*** You must complete a Returns Form before sending any returns to our warehouse, otherwise we will not know where the parcel came from and will not be able to issue a refund / store credit. ***